Dear State Transit Authority,
The 17.48 373 bus from Mount and Carr Sts Coogee to the city never turned up. I spent $41 on a weekly ticket on the expectation that the service would be reliable from the timetables. Your service never turned up and I had to get a taxi. I'd like an extra day on my travel card please.
Trip date: 27/07/11
Trip start time: 17:48
Trip end time:
Bus company: Sydney Buses
Route: 373
Location of incident: Carr and Mount Street
Direction of travel: City
Bus Operator ID: N/A
Bus registration: It didn't turn up, how could I see the rego?
On 04/08/2011, at 9:52 AM, <customer_service@sta.nsw.gov.au> wrote:
Andy
Thank you for your feedback regarding the Route 373 service on 27 July 2011.
As per our previous email, the Route 373 at 17.48 was cancelled due to extreme late running as a result of heavy traffic conditions which were beyond the control of State Transit. As a result State Transit is unable to offer a refund of a free ticket. The next available Route 373 was due at 16.00 which according to our records operated on time.
Once again thank you for bringing this matter to our attention and please accept our apologies for any inconvenience you were caused.
Regards
Randwick Contact
STA Customer Relations
Date: 4 August 2011 10:21:03 AM
Subject: Re: STA Customer Feedback Case No. 5794137
Dear Randwick Contact,
Thank you for your recent letter stating that although I had paid $41 for a ticket which was to enable me to get to my place of work and back, your service left me unable to go to work, leading to disastrous consequences.
I appreciate that you are operating under instructions to keep all the STA funds close to your chest and you don't wish to share money gained from causing unpleasant experiences from your customers.
However, I do ask you this. You stated that the 373 at 17.48 was cancelled, due to extreme late running and the next available 373 arrived at 16.00. Did you expect me to travel through time to catch the bus? Where I am operating from, time generally moves forward and, whilst I am efficient with my time, I have difficulties moving through time when asked to move in reverse. I'm fine with traveling forward in time, if it is at the standard speed. I think it has to do with physics and the space time continuum. I learned this from people such as the famous Dr. Emmett Brown, but unlike him, I don't have a flying Delorean, which would have enabled me to go back in time in order to catch the next 373. Actually, if I had said machine, I could have driven the vehicle, not using the time traveling device installed.
Otherwise, perhaps you meant that the next 373 wasn't actually due for a further 22 hours and 12 minutes, which would have meant that I would have been waiting on Carr Street until the following day at 16.00. As the STA is a fine service and requesting people wait in the cold for 22 hours and 12 minutes is not general practice, I would assume that your reasoning was that I was to take the former option and to travel through time to catch my bus.
I have another suggestion, perhaps the STA could supply its customers with some time traveling Deloreans in order to catch their buses. We wouldn't need one each, you'd be able to park one at each bus stop for us to use communally. I do suppose that that would open difficult doors in terms of legalities, who is able to operate the vehicle, if you have to have a valid Driver's license etc. I for one would be a fine contender for the service as I operate vehicles, especially Deloreans, very well. The only thing is, that, for the next 52 days, I don't have a valid NSW driver's license; hence having to rely on your service in the first place. I could go back in time 38 days to retrieve my license, but would it be valid in the present?
It's a tricky one, isn't it?
If you would like to use my services in setting up the Delorean parking spaces near every bus stop, I'm more than happy to do a feasibility study. My hourly rate is $89.76, however, I'm more than happy to do a discounted rate in exchange for free or supplemented bus travel.
Please let me know how you would like to proceed. Alternatively, perhaps you can just, as I had asked the first time, refund the amount of one day's travel, or offer a one day Multi Travelcard in exhange for your service being unable to fulfill its promised service.
I look forward to hearing from you in the near future, or the not too distant past.
Kind Regards,
Andy Leonard
Andy Leonard
Note: STA sent two return bus tickets in the mail.
Messages from Sydney Bus Workers Via Facebook:
Warwick Molloy man, everyone at the depot said you were a douche but u i doubted it that.... until i read ur letter. Have u escaped from somewhere? Tell ur master to put the leash on tighter next time mate.
15 October at 08:54 · Like
Andy Leonard If you can't see the humour in that, who's the douche?
15 October at 16:31 · Like · 1 person
Warwick Molloy Still u.
15 October at 18:28 via Mobile · Like
Andy Leonard Man, laugh a little, it's good for you.
15 October at 22:16 via Mobile · Like · 1 person
Craig Hazell wow... John Edwards has been replaced as Worlds Biggest Douche...
16 October at 09:40 · Like
Craig Hazell youre a typical eastern suburbs wanker arent you...
16 October at 09:41 · Like
Andy Leonard You're a typical loser who can't see a joke, aren't you?
16 October at 09:57 · Like
Warwick Molloy no, south west actually hazel. And andy writing a letter to state transit is not a joke or funny, there are real concerns out there and someones valid letter may not get addressed as quickly now because they had to deal with yours first.
16 October at 11:00 · Like
Craig Hazell so that was a joke was it andy?
16 October at 11:01 · Like
Craig Hazell weird
16 October at 11:01 · Like
Craig Hazell some poor prick in strawberry hills had to waste time reading and replying to that
16 October at 11:02 · Like
Craig Hazell (I wasnt talking to you Warwick btw)
16 October at 11:02 · Like
Warwick Molloy i know its cool
16 October at 11:02 · Like
Craig Hazell did you write a nice letter whenever the 373 was exactly ON time? bet you didnt... cuz that wouldnt be funny eh
16 October at 11:03 · Like
Andy Leonard I did actually. Both of you get over yourselves.
16 October at 11:48 via Mobile · Like
Craig Hazell pricks like you make bus drivers lives a misery... how about we come n criticise you at your work about shit we dont have a clue about
16 October at 12:20 · Like
Andy Leonard There's an email address listed in the site for complaints so they know what's happening with their buses. If 'pricks like you' can't handle an email about busses which don't show up, what's the point of having a customer service department?
16 October at 12:46 via Mobile · Like
Warwick Molloy like i said the email address is not to be abused with your frivolous emails
16 October at 12:59 · Like
Andy Leonard It was a legitimate email. The bus didn't turn up. End of story.
16 October at 13:45 · Like
David Knowles Been watching this exchange with great interest,and must admit the OPs emails were somewhat funny,but one has to also look at both sides of the ledger.Buses in Sydney will never run on time,its a fact of life and yes are sometimes cancelled,there will always be another bus ,get over it.The responding email to the complaint was fair,but with one glowing error(times),response to that email was somewhat funny and a satire on todays society i think,and most probably made the rounds of the office.To all life goes on.
16 October at 14:08 · Like
Andy Leonard Amen.
16 October at 14:12 · Like
Warwick Molloy let me tell u something about the "office life" in the depot, when a complaint is put in, the bus driver who was responsible gets a grilling as the office workers try to cover their asses so funny as it may be, the driver is put through the ringer for others entertainment.
16 October at 18:50 · Like
Warwick Molloy satirical email is not legit andy
16 October at 18:51 · Like
Andy Leonard The bus didn't turn up. The email, whilst satirical in tone, was completely legit
16 October at 19:29 via Mobile · Like
Claire Bridgewater andy if its worth anything i thought your letter was hilarious... bus drivers are a surley and serious bunch and need to lighten up a bit... i am so sorry for them that they chose to work in a job where they have to deal with the public but feel its ok to be abusive, condescending and bitch in front of paying passengers. i could write a book of complaints about sydney bus drivers...... i think they seem to forget that even though catching a bus is a needs service its also one that we PAY (quite a bit might i add) for.... if i talked to anyone of my customers the way i have been spoken to and witnessed others being spoken to i would be out of a job......
17 October at 08:56 · Like
Andy Leonard Thanks Claire! I just think it's a bit odd when someone has a legitimate observation or complaint and happens to have a way with words, he is called frivolous. I'm glad it made someone laugh. I'd hoped it would have brought a smile to someone's day in an otherwise dull and boring day. However, it seems that those reading it were perhaps sour and grumpy and couldn't appreciate a humorous take on a real complaint. You're right, if I spoke to people in my work the way they've spoken on here, there's no way I'd have a job either. Have a good one!
17 October at 09:03 via Mobile · Like
Claire Bridgewater i refer to it as someone having a 'humour labotomy' LOL
17 October at 09:06 · Like
Craig Hazell Claire...youre self loading freight.
See how yr blood pressure and temper might be driving 500 surly grumpy selfabsorbed twats about.
Yes u pay for the trip. No u dont pay for limo service.
Driving a bus in sydney is 8-10 hours of relentless concentration in a 3 dimensional, highly fluid environment densely populated by constantly shifting ballistic objects.
Do u get where u need to be? Clearly u do. Job done. If u want conversation take a cab or see a therapist
17 October at 09:58 via Mobile · Like
Craig Hazell I used to have a 2 hr each way commute (no access to the lovely regular buses n trains anyone in the city has) to do a 10 hr shift getting abused cuz apparently ppl are too stupid to notice the traffic conditions right in front of them.
Everyones a fucking expert.
17 October at 10:01 via Mobile · Like
Craig Hazell go for it claire i dont work there anymore...
17 October at 10:34 · Like
Craig Hazell you dont sprout aggressive abuse but youll happily try to get someone fired for standing up for an industry
nice one
17 October at 10:35 · Like
Craig Hazell gutless.
17 October at 10:38 · Like
Craig Hazell bet youve never vented about anything at your work eh? no youre an oasis of calm all the time... nothing ever gives your the shits does it? offff course not youre freaking perfect.
17 October at 10:40 · Like
Craig Hazell uhuh... so now its an anti female issue too eh...
smile at your bus driver claire - its a very stressful job.
And it isnt a perfect world.
17 October at 10:47 · Like
Craig Hazell clearly cuz i disagree with you Im a misogynist... lol
misanthrope.
17 October at 10:48 · Like
Craig Hazell ahh thats better
17 October at 10:48 · Like
Messages from Sydney Bus Workers Via Facebook:
Warwick Molloy man, everyone at the depot said you were a douche but u i doubted it that.... until i read ur letter. Have u escaped from somewhere? Tell ur master to put the leash on tighter next time mate.
15 October at 08:54 · Like
Andy Leonard If you can't see the humour in that, who's the douche?
15 October at 16:31 · Like · 1 person
Warwick Molloy Still u.
15 October at 18:28 via Mobile · Like
Andy Leonard Man, laugh a little, it's good for you.
15 October at 22:16 via Mobile · Like · 1 person
Craig Hazell wow... John Edwards has been replaced as Worlds Biggest Douche...
16 October at 09:40 · Like
Craig Hazell youre a typical eastern suburbs wanker arent you...
16 October at 09:41 · Like
Andy Leonard You're a typical loser who can't see a joke, aren't you?
16 October at 09:57 · Like
Warwick Molloy no, south west actually hazel. And andy writing a letter to state transit is not a joke or funny, there are real concerns out there and someones valid letter may not get addressed as quickly now because they had to deal with yours first.
16 October at 11:00 · Like
Craig Hazell so that was a joke was it andy?
16 October at 11:01 · Like
Craig Hazell weird
16 October at 11:01 · Like
Craig Hazell some poor prick in strawberry hills had to waste time reading and replying to that
16 October at 11:02 · Like
Craig Hazell (I wasnt talking to you Warwick btw)
16 October at 11:02 · Like
Warwick Molloy i know its cool
16 October at 11:02 · Like
Craig Hazell did you write a nice letter whenever the 373 was exactly ON time? bet you didnt... cuz that wouldnt be funny eh
16 October at 11:03 · Like
Andy Leonard I did actually. Both of you get over yourselves.
16 October at 11:48 via Mobile · Like
Craig Hazell pricks like you make bus drivers lives a misery... how about we come n criticise you at your work about shit we dont have a clue about
16 October at 12:20 · Like
Andy Leonard There's an email address listed in the site for complaints so they know what's happening with their buses. If 'pricks like you' can't handle an email about busses which don't show up, what's the point of having a customer service department?
16 October at 12:46 via Mobile · Like
Warwick Molloy like i said the email address is not to be abused with your frivolous emails
16 October at 12:59 · Like
Andy Leonard It was a legitimate email. The bus didn't turn up. End of story.
16 October at 13:45 · Like
David Knowles Been watching this exchange with great interest,and must admit the OPs emails were somewhat funny,but one has to also look at both sides of the ledger.Buses in Sydney will never run on time,its a fact of life and yes are sometimes cancelled,there will always be another bus ,get over it.The responding email to the complaint was fair,but with one glowing error(times),response to that email was somewhat funny and a satire on todays society i think,and most probably made the rounds of the office.To all life goes on.
16 October at 14:08 · Like
Andy Leonard Amen.
16 October at 14:12 · Like
Warwick Molloy let me tell u something about the "office life" in the depot, when a complaint is put in, the bus driver who was responsible gets a grilling as the office workers try to cover their asses so funny as it may be, the driver is put through the ringer for others entertainment.
16 October at 18:50 · Like
Warwick Molloy satirical email is not legit andy
16 October at 18:51 · Like
Andy Leonard The bus didn't turn up. The email, whilst satirical in tone, was completely legit
16 October at 19:29 via Mobile · Like
Claire Bridgewater andy if its worth anything i thought your letter was hilarious... bus drivers are a surley and serious bunch and need to lighten up a bit... i am so sorry for them that they chose to work in a job where they have to deal with the public but feel its ok to be abusive, condescending and bitch in front of paying passengers. i could write a book of complaints about sydney bus drivers...... i think they seem to forget that even though catching a bus is a needs service its also one that we PAY (quite a bit might i add) for.... if i talked to anyone of my customers the way i have been spoken to and witnessed others being spoken to i would be out of a job......
17 October at 08:56 · Like
Andy Leonard Thanks Claire! I just think it's a bit odd when someone has a legitimate observation or complaint and happens to have a way with words, he is called frivolous. I'm glad it made someone laugh. I'd hoped it would have brought a smile to someone's day in an otherwise dull and boring day. However, it seems that those reading it were perhaps sour and grumpy and couldn't appreciate a humorous take on a real complaint. You're right, if I spoke to people in my work the way they've spoken on here, there's no way I'd have a job either. Have a good one!
17 October at 09:03 via Mobile · Like
Claire Bridgewater i refer to it as someone having a 'humour labotomy' LOL
17 October at 09:06 · Like
Craig Hazell Claire...youre self loading freight.
See how yr blood pressure and temper might be driving 500 surly grumpy selfabsorbed twats about.
Yes u pay for the trip. No u dont pay for limo service.
Driving a bus in sydney is 8-10 hours of relentless concentration in a 3 dimensional, highly fluid environment densely populated by constantly shifting ballistic objects.
Do u get where u need to be? Clearly u do. Job done. If u want conversation take a cab or see a therapist
17 October at 09:58 via Mobile · Like
Craig Hazell I used to have a 2 hr each way commute (no access to the lovely regular buses n trains anyone in the city has) to do a 10 hr shift getting abused cuz apparently ppl are too stupid to notice the traffic conditions right in front of them.
Everyones a fucking expert.
17 October at 10:01 via Mobile · Like
Craig Hazell go for it claire i dont work there anymore...
17 October at 10:34 · Like
Craig Hazell you dont sprout aggressive abuse but youll happily try to get someone fired for standing up for an industry
nice one
17 October at 10:35 · Like
Craig Hazell gutless.
17 October at 10:38 · Like
Craig Hazell bet youve never vented about anything at your work eh? no youre an oasis of calm all the time... nothing ever gives your the shits does it? offff course not youre freaking perfect.
17 October at 10:40 · Like
Craig Hazell uhuh... so now its an anti female issue too eh...
smile at your bus driver claire - its a very stressful job.
And it isnt a perfect world.
17 October at 10:47 · Like
Craig Hazell clearly cuz i disagree with you Im a misogynist... lol
misanthrope.
17 October at 10:48 · Like
Craig Hazell ahh thats better
17 October at 10:48 · Like
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